Hey, suddenly my game won't launch. I get the message, "Encountered an issue"
What does this mean?
It means that your install is having trouble receiving game progress info.
This can happen for a couple of reasons.
Poor connectivity. If your bandwidth is compromised, either by a poor network or satellite connection, or by too much activity (other users, other applications active) on your network eating up your available bandwidth, this could possibly cause the game progress info to not transmit and block the game from launching.
Solution: Turn off any unnecessary apps running in the background and shut down other user's computers on your network - particularly a computer back in the home office doing a huge update download at the same time that you want to play Legacy Wars
If the Google or Apple cloud see a stuck cache from a previous login, this can make them believe the current request is in error and trigger the error message. This is very common on Android users who are using the Android multiple app feature to run different nway game accounts on the same phone.
Solution: Clear your cache on your phone. Android devices in particular tends to keep cached data files and they need to be deleted
As always, if you have more questions please reach out to nWay Customer Service