What do I do if I get a "Your purchase could not be completed" message? Bill Thompson May 18, 2022 21:47 Updated What do I do if I get a "Your purchase could not be completed" message? If you receive this message after trying to complete a purchase you will need to contact Google or Apple Support so they can help correct the error. Google Support Apple Support Related articles I was charged but did not receive my purchase! I accidentally purchased Power Crystals, can I get a refund? Section 6. Game Currencies and Purchases Section 5. Account help and General issues My Game is Slow and Sometimes Crashes Comments 0 comments Please sign in to leave a comment.