Why does the game crash?
There can be multiple reasons why apps freeze or crash, especially when you consider the wide range of chipsets, screen resolutions available in smartphones. So we have come up with following recommendations to combat them:
Having adequate space in their device while running the game - Keeping your device storage topped up would put more emphasis on the RAM, which can cause the files to be corrupted.
We recommend that you free up your storage space and consider removing any unused apps on your device.
Overtime game files do get corrupted, causing the game to crash. A simple reinstall usually resolves the problem. But if it happens frequently, that can indicate an issue with your device, and it is more common to occur with older devices.
Another thing you ought to do is keeping your device up to date with the latest operating system supported by your device.
Another step we recommend is to close unused apps running in the background. Keeping apps running in the background would cause unwanted strain on your device's bandwith.
If the above steps do not resolve your problem, as a last resort please start fresh with a factory reset which will be beneficial for the stability, and performance of your device.
Note : Ensure you have your data backup in place before doing a factory reset. Keep in mind the below step before doing the factory reset.
Note : Reinstall the game on your device if you have linked your device to Google Play or Apple Game Center.
If the above steps do not help please reach out to us with the error screenshot (if applicable), your location (city and country) and the make and model of your device.